Today I received a complaint from a rideshare customer about their request to use my Bluetooth device in my car. The customer wrote a review that was not entirely accurate. The customer had asked if I mind if he used my Bluetooth on my car. I responded politely by saying, “Yes, I actually do mind”. There was a moment of silence among all four passengers and then they all engaged in a conversation for the entirety of the ride.
I’m deeply disturbed by this customer’s bad review and half-truth. I don’t feel that I need to explain to customers why I do mind them plugging their technology to the car I make weekly payments on.
The truth of the matter is not that I didn’t want to hear any music, but that I don’t know how to delete the devices once they are on my system. As you can see in the picture below, I still have one customer’s iphone (tdiem) in my car’s Bluetooth system.
I know that rideshare companies take the customer’s complaints as the absolute gospel. This is quite unfortunate for rideshare drivers who earn their living full-time and are at risk of losing their livelihood based on customer’s complaints. This is a flaw in a system that I feel needs to be addressed by the rideshare companies.